Support from RavenHQ

Pricing/Upgrades/Billing

• How do I cancel my account?
• What is the difference between a "soft" and "hard" storage limit?
• Can I upgrade to a larger plan?
• Do you pro-rate your plans? Can I cancel anytime?
• What happens when my database exceeds its size limit?
• How will I be billed for my RavenHQ databases?

See all 8 articles

Miscellaneous

• Custom Analyzers (Beta)
• What are the Priority Levels for support tickets?
• What RavenDB bundles are supported?
• I'm having trouble accessing the Management Studio for my RavenHQ database
• I'm having trouble accessing my RavenHQ database using the RavenDB .Net client

Data Management

• Move data between two RavenHQ databases
• How Do I Manage Bundles?
• Database Compaction
• Updating to a New RavenDB Version
• How do I backup my data?
• Am I locked in to your service? What if I want to move my data to my own RavenDB server?

See all 8 articles

General Hosting

• When will RavenHQ upgrade to a newer version of RavenDB?
• Where do you host my databases?

Security

• How is my data secured?
• Can I configure read-only access to a database?
• Can I use one API key to manage all of my databases?
• How does authentication work between my application and RavenHQ?

Replication

• What replication scenarios are supported by RavenHQ?
• Can I replicate to a server in a different regions?
• Changing Replication Settings

Policy Information

Policies

• ★ General Data Protection Regulation (GDPR)
• ★ Acceptable Use Policy
• ★ Privacy Policy
• ★ Terms of Service