Last Revised: May 25, 2018
- Privacy policies and data collection and use policies should be human readable, comprehensive, and easy to locate;
- Only the minimum amount of information reasonably necessary to provide you with services should be collected and maintained, and only for so long as reasonably needed or required; and
- Information you provide through our Websites, or that we gather as a result of your use of our Websites, should not be used for marketing or advertising purposes, nor should it be provided voluntarily (without your permission) to anyone else unless required.
Information we collect
To run our service and show you relevant content about our services we need to know a little about you. Here we outline what information RavenHQ collects, and how we collect it.
When you register for an account on the RavenHQ.com platform, all of your RavenHQ.com activities are then tied to this account. In the chart below, we’ve detailed the information we may collect about you, depending on your activities on the platform, and how we obtain this information.
What we collect
How we collect it
We require you to provide a chosen name when you create a RavenHQ.com account
Your email address
We require you to provide an email address when you create a RavenHQ.com account
We require you to enter a password when you create a RavenHQ.com account
Your IP address
Your “IP address” is a designator that is automatically assigned to the computer that you are using by your Internet Service Provider.
An IP address may be identified and logged automatically in our server log files whenever you use our platform and services, along with the time of your visit and the specific page(s) that you visited.
Any other information you voluntarily submit
You may be offered the choice to provide other information to us. For example, we may collect information when you respond to user surveys or provide information if we assist you by telephone. Providing this information is not required to use the service.
The name of the browser you use to access RavenHQ.com
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows PC or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the RavenHQ.com platform you are using. Collecting this information helps us build and deliver the best possible version of RavenHQ.com to you.
The last 4 digits of your credit card and your credit card payment amounts
Some of the information above reveals your specific identity, or is directly tied to your specific identity, such as your name and email address. Some of this information does not reveal your specific identity, or does not directly relate to you, such as your browser. If we ever combine non-personally identifiable information with personally identifiable information, the combined information will be treated as personally identifiable information and protected accordingly.
How we use your information
Here are the ways we might use your information to run our platform, provide our services and serve you better.
We and our service providers may use your information for our legitimate business interests in providing a database hosting platform that enables our customers to run RavenDB in the cloud. Our legitimate business interests are explained below, alongside examples of how your information may be used for these purposes. We do not sell, trade, or rent to outside parties your personal information.
Providing the functionality of our platform. We engage in these activities to manage our contractual relationship with you.
To fulfill your specific requests through the platform. We engage in these activities to manage our contractual relationship with you.
Accomplishing our business purposes. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, and/or with your consent.
Analysis of personal information for business reporting and providing personalized services. We provide personalized services either with your consent or because we have a legitimate interest.
To share marketing communications that we believe may be of interest to you. We engage in this activity with your consent, or to manage our contractual relationship with you.
Who may receive your information
Here we outline who may receive your information when it is shared either by you via the platform, or by us.
In general, it is not RavenHQ’s practice to disclose personal information to third parties. We may share personal information in the following instances.
Our contractors and service providers
- We may share information about you with our contractors and service providers who process information to provide services to us or on your behalf. We have contracts with our contractors and service providers that prohibit them from sharing the information about you that they collect or receive with anyone else or from using such information for other purposes.
Legal & administrative obligations
We may use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:
- Fraud prevention: We may use and disclose the information we collect from and about our users as we believe necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, privacy, rights, or property of us, our users, or others.
- Law enforcement purposes: If requested or required by government authorities such as law enforcement authorities, courts, regulators, or otherwise to comply with the law (which may include laws outside your country of residence), we may have to disclose information we have about our users. We also may use and disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.
- Sale or merger of our company: In the unlikely event of a sale of the company, we may use, disclose, or transfer your personal information to a third party if we or any of our company affiliates are involved in a corporate restructuring (e.g., a sale, merger, or other transfer of assets, including in connection with any bankruptcy or similar proceedings).
If RavenHQ is required to provide a third party with your personal information (whether by subpoena or otherwise), then provided we have collected and retained an email address for you, RavenHQ will use reasonable means to notify you promptly of that event, unless prohibited by law.
Your privacy choices
You can edit your privacy settings and the emails you receive from RavenHQ.com at any time through our “Account Settings” page. If you want, you can ask us for the information we have about your account and even ask us to delete it all.
Account & email settings
When you register for an account via our RavenHQ.com platform, an account and user profile page are created for you.
If you no longer want to receive marketing-related emails from RavenHQ.com going forward, you may opt out of receiving these by following the instructions contained in any such email or by sending a request to email@example.com. We will comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages (such as updates about your account, maintenance notifications, or service changes), from which you cannot opt out.
Accessing or deleting your information
If you would like to request to review, correct, update, suppress, or delete personal information that has been previously provided to us by you, you may log in to your account, click on “Account Settings” and update your profile information.
You can also contact us at firstname.lastname@example.org and ask us to specify what personal information we have about you and to delete certain personal information about you from our records, or request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law). Please let us know what information you would like us to remove from our databases or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your requests consistent with applicable law, and we will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to your request. There may also be residual information that will remain within our databases and other records, but such residual information will no longer be tied to your identity.
Data retention & security
We take a lot of measures to protect your personal information. If you suspect someone else is using your account, please notify us here.
We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization from loss, misuse, unauthorized access or disclosure, alteration and/or destruction. For example, we encrypt the transmission of information using security socket layer (SSL) on all the pages where we interact with our users, including registration and login.
We will retain your personal information for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide our services to you, our legal obligations or whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
We’re not responsible for the privacy practices of third parties linked to from our platform or Websites.
International Data Transfers
Your personally identifiable information may be transferred to, and maintained on computers or servers, that are located outside of your state, province, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the US and choose to provide your personally identifiable information to us, you agree that we may transfer your personally identifiable information to the United States and process it there and consent to such transfer. We work with our customers and vendors with regard to legal compliance pertaining to data transfers.
Policy updates & contacting us
This policy may change over time. We’ve included here our contact information, but the best way to get in touch with us is by creating a support request here.
You can also write to the following address:
RavenHQ, LLC Data Protection Officer
4025 William D Tate Ave
Grapevine, Texas, 76051
In addition, you may contact our Data Protection Officer at email@example.com.